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Refund Policy

Zen infinity -Peace & Tranquility

ZeninfinityHealth (ZIH) Refund Policy for Seller-Initiated Deliveries

This policy outlines the refund process for products sold through the ZeninfinityHealth (ZIH) portal when the seller initiates a delivery cancellation, return, or refund due to order issues (e.g., wrong product, damaged item, out-of-stock, etc.).

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1. Eligibility for Refund (Seller-Initiated Cases)

A refund will be processed under the following circumstances:

  • Wrong product delivered (incorrect item, size, or variant).

  • Damaged/Defective product (physical damage, expired, or non-functional).

  • Order cancellation by seller (due to unavailability, pricing errors, etc.).

  • Return request approved by ZIH (as per return policy).

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Note: Refunds are not applicable for:

  • Buyer’s remorse (unless covered under ZIH’s return policy).

  • Products damaged due to misuse by the customer.

  • Non-returnable items (e.g., perishables, personalized products).

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2. Refund Processing Time

Customer Location                Minimum Processing Time                                      Mode of Refund

India                                       9 working days (from approval)    Original payment method (UPI, Card, Net Banking, Wallet)

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International (Overseas)     15 working days (from approval)       Original payment method (PayPal, Card, Bank Transfer)

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Note:

  • Refunds may take additional banking processing time (varies by financial institution).

  • For Cash on Delivery (COD) orders, refunds will be processed via NEFT/IMPS (India) or PayPal/Wire Transfer (overseas).

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3. Refund Process (Seller-Initiated)

  1. Seller Notifies ZIH – If the seller cancels or identifies an issue, ZIH will notify the customer via email/SMS.

  2. Return Request (if applicable) – Customer may be asked to return the product (seller bears return shipping costs).

  3. Quality Check – ZIH/seller verifies the returned product (if applicable).

  4. Refund Initiation – Once approved, refund is processed within the stipulated time.

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4. Late Refund Escalation

If a refund is delayed beyond the stated timelines:

  • India: Customers may raise a complaint via ZIH Support (support@zeninfinityhealth.com).

  • Overseas: Customers may contact ZIH Support or file a dispute via their payment provider (PayPal, Credit Card issuer).

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5. Legal Compliance (India & Overseas)

  • India: Complies with Consumer Protection Act 2019 & E-Commerce Rules 2020 (mandatory refund within 14 days).

  • International: Follows local e-commerce laws (e.g., EU’s 14-day cooling-off period where applicable).

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6. Contact & Grievance Redressal

  • Email: support@zeninfinityhealth.com

  • Phone (India): [+91-7996961512] WhatsApp only (9 AM–6 PM IST, Mon–Sat)

  • International Customers: Submit a ticket via the ZIH portal.

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Last Updated: [04/06/2025]

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