Privacy Policy

Effective Date: 05/06/2025
Last Updated: 05/06/2025
ZenInfinity Health LLP ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable Indian data protection laws.
1. Definitions
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“Personal Data” refers to any data about an individual who is identifiable by or in relation to such data.
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“Sensitive Personal Data or Information (SPDI)” includes passwords, financial information, health data, biometric data, etc.
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“Data Principal” means the individual to whom the personal data relates.
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“Data Fiduciary” refers to ZenInfinity Health LLP, which determines the purpose and means of processing personal data.
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“Processing” includes any operation performed on personal data.
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“Consent” refers to any freely given, specific, informed, and unambiguous indication of the Data Principal's agreement.
2. Applicability
This Privacy Policy applies to all users of our website, mobile applications, and related services offered by ZenInfinity Health LLP within the territory of India.
3. Legal Basis for Processing
We process your personal data based on:
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Your explicit consent;
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Performance of a contract;
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Compliance with legal obligations; or
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Our legitimate business interests, as permitted under applicable laws.
4. What Data We Collect
We may collect the following:
a. Personal Data
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Full Name
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Email Address
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Mobile Number
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Residential Address
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IP address and location (with consent)
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Device and browser information
b. Sensitive Personal Data or Information (SPDI)
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Passwords
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Financial data (e.g., bank or payment details)
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Health information (e.g., during therapy or consultations)
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Biometric data (if applicable, with explicit consent)
5. How We Collect Data
We collect data through:
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Website forms and registrations
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Mobile application sign-ups
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Emails and direct communications
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Third-party integrations (with consent)
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Cookies and tracking technologies
6. Purpose of Collection & Lawful Basis
Purpose Lawful Basis
To deliver health and wellness services Performance of a contract
To personalize user experience Legitimate interest
To process transactions Contractual necessity
To send promotional or transactional emails Consent
To comply with legal obligations Legal obligation
To ensure fraud prevention and security Legitimate interest
7. Consent and Withdrawal
By using our services, you consent to the collection and processing of your personal data. You may withdraw your consent at any time by emailing us at: support@zeninfinityhealth.com. Withdrawal of consent may affect your access to certain features or services.
We maintain a Consent Log in accordance with applicable law.
8. Data Sharing and Disclosure
We do not sell your data. We may share your data with:
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Service providers (e.g., payment processors, IT support)
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Regulatory or law enforcement authorities when required
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Affiliates or partners (with your consent)
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Auditors and consultants
All third parties are contractually bound to ensure data protection and confidentiality.
9. Data Storage and Retention
We store your personal data on secure servers provided by our hosting platform, Wix.com Ltd., which may involve storage in data centers located outside India, including regions such as the United States, European Union, and Israel.
Wix complies with internationally recognized privacy frameworks and employs industry-standard safeguards to protect your data. Any cross-border data transfers are conducted in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under applicable law.
10. Security Practices
We adopt reasonable security practices, including:
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SSL encryption for all data transfers
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Two-factor authentication (2FA) for access control
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Role-based access and secure infrastructure
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Regular security audits and incident monitoring
These measures comply with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.
11. Your Rights as a Data Principal
Under Indian law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion (right to erasure)
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Withdraw your consent
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Request data portability in machine-readable format
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Be informed of any data breaches affecting you
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File a grievance with our officer (details below)
To exercise these rights, write to: support@zeninfinityhealth.com
12. Automated Decision-Making
We do not currently engage in any automated decision-making that has a legal or significant impact on users. If introduced in the future, affected users will have the right to request human intervention and explanation.
13. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect data from children without verified parental consent.
14. Use of Cookies
We use cookies for:
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Session management
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Analytics and website performance
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Personalization
You may control cookie usage through your browser settings. Continued use implies consent to our cookie practices.
15. Anonymized & Aggregated Data
We may use anonymized or aggregated data for analytics, research, or service improvements. Such data does not identify any individual and is not subject to this Privacy Policy.
16. Grievance Redressal
If you have any concerns or complaints regarding our privacy practices, please contact:
Grievance Officer
ZenInfinity Health LLP
Email: support@zeninfinityhealth.com
Response time: within 7 business days
17. Updates to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with the new “Last Updated” date. Continued use of our services implies acceptance of the updated policy.
18. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be handled in accordance with our Terms & Conditions, which may include arbitration or other methods of resolution as stipulated therein. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
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By email: support@zeninfinityhealth.com
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By visiting this page on our website: https://www.zeninfinityhealth.com/